Shipping policy

This policy applies to U.S. fashion orders, clarifying delivery rules. Order placement confirms your acceptance of the terms.

A. Shipping Costs

  • Calculation: Real-time rates at checkout (based on weight, region, and method; e.g., light dresses vs. heavy coats).
  • Free Shipping: $99+ orders (excluding designer/limited items, noted at checkout).

B. Processing & Transit Times

  • Delivery:
    • Standard: 3–5 business days (e.g., NY to LA in ~3 days).
    • Express: 1–2 business days (additional fee, available at checkout).
  • Cut-off: 17:00 EST for same-day processing; after-hours orders delay to next day.
  • Handling: 1–2 business days (weekends/holidays excluded, e.g., Friday orders ship Monday).

C. Carriers

  • Services: UPS, USPS, FedEx (system selects optimal carrier, e.g., USPS for remote areas).
  • Tracking: Real-time updates via website "Order Center" or carrier sites.

D. Address Changes

  • Window: 24 hours after order (e.g., 10:00 Jan 1 order, modify by 10:00 Jan 2).
  • Limitations: No changes once in transit; contact carrier for possible intercept (fees may apply).

E. Cancellations

  • Unshipped: Cancel anytime for instant refund.
  • Shipped: Refuse delivery and follow Returns Policy (includes refusal instructions).

F. Damaged Parcels

  • On Delivery: Refuse 签收 and photo-document damage, contact support@DissApparel.shop within 24h.
  • After Receipt: Report within 48h with photos; we’ll arrange replacement/refund (includes fabric damage criteria).

G. Manufacturer Direct Shipping

  1. Logistics Details:
    • Method: Manufacturer’s default economy shipping (e.g., Levi's co-branded items shipped by brand).
    • Processing: 1–2 business days (custom designs may extend, noted at checkout).
  2. Tracking & Updates:
    • Tracking number emailed after dispatch, cross-platform compatible.
    • Carrier delays proactively communicated with solutions (e.g., exchange or coupon compensation).

H. International Orders

  • Extra Costs: Duties, taxes, and customs fees at buyer’s expense (estimated at checkout, subject to customs).
  • Compliance: Recipient ID required for customs; prohibited items (e.g., faux fur) strictly excluded.

I. Tracking Support

  • Self-Service: Check status via "Order Center" with order number.
  • Assistance: Email support@DissApparel.shop (subject: "Shipping Inquiry + Order No.", e.g., "DRESS20250618 Delay").

J. Contact Us

  • Email: support@DissApparel.shop (include order number, issue description, and tracking screenshots).
  • Phone: +1 914 844 9501 (Mon–Fri 9:00–18:00 EST, press 1 for shipping help).